This Refund, Return and Repair Policy is applicable to purchases made from www.gassmart.com.au only.
At Gas Smart we want our customers to be completely satisfied with their purchase.
We therefore recommend you read our Refund, Return and Repairs Policy prior to you making a purchase from Gas Smart, so you are familiar with our policy on refunds, returns and repairs and your rights under the Australian Consumer Law.
We also recommend you immediately inspect any goods that we deliver to you, to ensure you are completely satisfied with the goods, including that the goods are of acceptable quality, and match the description we have provided to you.
If you have any questions about this policy, please contact us
About our Refund, Return & Repair Policy
This is the Refund, Repair and Return Policy of Gas Smart, and applies where you make a purchase online from www.gassmart.com.au
Change of Mind
Please choose carefully as refunds are not normally provided where you have simply changed your mind, made a wrong selection or simply found the goods cheaper elsewhere. We recommend you carefully preview any orders before adding them to your shopping cart and proceeding with your order.
Consumer Guarantees and Your Rights Under the Australian Consumer Law
Refer to Consumer Guarantees for more information.
Goods Damaged in Transit
If any goods arrive damaged, please contact us as soon as possible. Gas Smart will arrange to have the damaged goods returned to repair centre and either arrange for a replacement of the goods or refund the price to you. Damaged goods must be returned in the condition received by you with all original packaging, accessories and/or manuals.
Refunds will be made by Gas Smart via the method of payment you used to make your online purchase. Refunds will normally be processed between seven (7) to twenty one (21) days.
Where Gas Smart considers the goods to have breached a consumer guarantee, any shipping costs to return the goods to Gas Smart repair centre at our Gas Smart’s cost.
Returns and Repairs
You may return goods we have delivered to you by mail by contacting us.
Goods must be returned within a reasonable time. This timeframe may vary from product to product and may depend on the type of product you purchased and the price you paid.
Goods returned for repair will be assessed and/or repaired within a reasonable time. You may be provided with an indicative repair time, which time may vary due to reasons beyond ours or the repairer’s reasonable control, such as part availability and incorrect fault description.
You may be required to pay labour, assessment and/or freight fees, such as where goods are assessed to have been damaged by misuse or accident, or where your rights under the Australian Consumer Law or any manufacturer’s warranty do not apply. We may provide you with an indicative fee, which fee may vary due to reasons beyond our control.
If any goods that you return are capable of retaining user generated data, we will not be responsible for any data loss.
In some circumstances, goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.
Where you have any questions or concerns relating to your Order, please immediately contact us.
Gas Smart Refund, Return and Repair Policy Version 1.3 November 2012